Q. Why Can’t I find Santa Spy Cam app for download?
No worries. For Apple: https://itunes.apple.com/us/app/santa-spy-cam/id708883529
And NEW in 2014 for Android: https://play.google.com/store/apps/details?id=com.believein.secretsanta
Q. Is there an iPad version of Santa Spy Cam? If so, why can’t I find it?
There is! We designed the iPhone version to scale beautifully on iPad screens. Simply download the iPhone version. Santa Spy Cam is not yet listed in the iPad section of iTunes.
Q. Why after I process a video is the playback black? (Android)
Most likely, you are missing a video player app on your device. Installing a free app like Video Player for Android can fix this. (We are not affiliated with Video Player for Android or its developers. Any video player should work.) If you continue to have problems, contact firstname.lastname@example.org for assistance.
Q. How do I make the Watermark go away?
Unlocking All scenes or purchasing the Ultimate Collection will make the watermark disappear in the final video. Android users also have the option of purchasing the watermark removal option separately, but the Ultimate Collection is definitely a better value as it unlocks ALL scenes in the app. (Make sure you have the latest version of the app for your device.)
Q. How do I restore Purchases I have already made after I load the SSC app update? (iOS only*)
After loading SSC app update, touch the ‘GEAR’ icon on the top left corner of the ‘Start Spying’ screen, then press the ‘RESTORE PURCHASES’ button on the bottom left corner after the controls panel window slides open. The message “RESTORING…” should appear while SSC app is restoring your previous purchases. It is STRONGLY recommended that you using a wifi connection when restoring, it will take time to download the purchased scenes.
*Android devices will automatically show purchases as long as you are logged into your Google Play account. You can not be double charged even if you try to buy a purchase again. If you have issues, please contact email@example.com explaining your problem completely, including device and operating system.
Q. Why does it take so long to load a scene or to process a scene?
SSC is a powerful app that fuses high quality video overlays and audio to your still image. (1) Turn off all other running apps in order to free up processing memory. (2) Also, freeing up storage memory by deleting/backing up old apps, photos and videos will enhance performance. (3) For best performance when downloading or purchasing, a good Wi-Fi connection is highly recommended. Downloading will occur the first time a scene is used/viewed (iOS) or processed (Android). Some public Wi-Fi connections will not allow large downloadable files.
Q. Can I preview the scenes before purchasing them?
We simply could not load anymore video into the app or it would have been too large a download, exceeding Apple’s maximum file size. However, you can view a sample of all of the scenes here: https://www.youtube.com/playlist?list=PLuwQ_eJxWyJPnIjuQgsKt3BhHY3Fv2AeF
Q. What are “COLLECTIONS” and why should I consider them?
Collections contain multiple scenes, found on Android by touching the red button at the top of the scene menu. You can unlock the scenes in the collection for one, discounted price. Many parents purchase the collections and “plan out” their SSC experience. Each purchased scene in a collection will be downloaded the first time it is used/processed. We suggest connecting to a WIFI network at the time of download. Individual scene purchases are not pro-rated if you previously bought a scene that is included in a collection you purchase later.
Q. Why is it asking me if I want to purchase the scene for “Free” when I already paid? (iOS only)
For iOS the App Store Apple will request confirmation to download the selected scene for free as you have already paid for it by purchasing the collection or Unlocking All Scenes. This is only to confirm you are ready to download the scene. It is highly recommended you are connected to to a WIFI network at this time.
Q. What is the “Seven Nights Before Christmas” story?
To integrate the SSC experience into bedtime reading, consider purchasing the “Seven Nights Before Christmas” collection (on Android), which matches the story found on santaspycam.com. After a story section is read on each of the seven nights before Christmas, you can make that scene come true using the SSC app. The scenes included are: Window Peek, Raining Canes, Airmail, Note Drop, Size Check, Candy Cane Drop, and Milk And Cookies with Santa.
Q. I made a video. How do I save it?
Apple iOS: To save your videos to your camera roll, after processing is complete, touch the button on the top right hand corner, “SAVE TO CAMERA ROLL” and your video will be saved to your camera roll, provided you have enough memory. You can also tap the “SHARE” button and instantly share to your favorite social media profile.
Android: After processing a scene it will auto play the video for review. Like the results? Press “Save and Play” to watch it again and automatically save the video to your gallery. You can also tap the “SHARE” button and instantly share to your favorite social media profile.
Q. How can I make my scenes look better?
(1) Make sure your camera (ie. phone) is level to the the floor (not tipped forward) and walls in the scene. Being eye level to the character you are placing on the background also helps. You’ll likely have to squat for the elves. Doing this helps get you set up for scenes like “Peek-A-Boo” which requires that you line up the elf entrance to a vertical object, like a door frame or a picture. On the “Dropping In” scene, the action box must be lined up to the top of your screen so the ropes aren’t “floating” in mid air.
(2) Before and after shooting a picture, you can move, scale and flip the action box to fine-tune your scene before pressing the “PROCESS” button.
(3)Take your time to create the most believable scenes possible. Sometimes you may want to re-arrange objects on a table or take a few steps back to make a scene look amazingly real. If the elf leaves something in the scene or Santa eats the cookies, you’ll want mimic this to leave evidence. Who doesn’t want to eat cookies?
(4) Be sure to have good lighting to match the scene. Most scenes are designed for indoor use in a well lit room.
Q. Any tips on using the two outdoor Santa scenes?
The “Sleigh Landing” and “Sleigh Takeoff” scenes are designed to be used outdoors with your house as the backdrop. Try to shoot your scene just before dusk when there is more natural light. Pay close attention to the path of the action and edges of action box.
Q. Why is there only one free scene?
Santa Spy Cam was created to give parents a powerful tool to create magical Christmas moments for their children. It is not a “high volume” utility to create hundreds of videos, but rather, an experience that ought to be well-planned and considered. As with all of the scenes, the free scene can be used as many times as you wish. With a little creativity and using the “flip” function, these scenes can be used to create several sightings. Purchasing a few $0.99 (USD) scenes can extend the magic. And of course, many parents have opted to purchase Collections or Unlock All scenes at great discounts for an even more immersive SSC experience. We think that any amount you are comfortable with will likely be the best money you spend on Christmas!
Q. How can I keep my kids from seeing how the app works?
The Story: You will want to create an alibi as to why you were able to capture this video. Many parents have their child set out a camcorder to catch the action. (Which was then “downloaded onto your phone.”) Others tell their kids there’s an app that is Santa approved that only triggers if he or the elves are present. Check out the story of how the app was created.
Security: We recommend hiding the SSC app icon in a folder with other apps that your kids aren’t interested in. Also, completely close SSC app after each use. Apple products also include the Candy Cane Security™ feature which is enabled each time you completely close the app. There are some apps out there (especially for Android) that allow you to child lock your phone or passcode lock folders or apps. If you are concerned about your child digging into your phone, this may be something you want to look into. Keep in mind, the child security features in Santa Spy Cam are only a deterrent.
Q. How do I close down the SSC app?
It is highly recommended that you completely close the SSC app after each use. For Apple iOS devices this will turn on the candy cane security feature (only a deterrent). Here’s how:
Visit www.wikihow.com/Close-Apps-on-Android for a few options.
- 1. Double click home button. Display will show all apps currently running.
- 2. Identify the apps you want to close and “swipe app display up and away” to close app(s).
- 3. Click home button to return to home page OR tap the app you want to use now (i.e. SSC).
- 1. Click home button to return to home screen.
- 2. Double click home button. Display will show small window at bottom of screen with icons of all apps currently running.
- 3. Press and hold any icon for 2+ seconds. All icons will start wiggling and have an “X” close ball on top left corner.
- 4. Touch “X” ball to close app(s).
- 5. Touch main screen to return to home page.
Q. Can I get additional help?
For additional help please send us an email to firstname.lastname@example.org. Please include the device you are using, what version of operating system you have and a detailed description of the issue you are having (screen shots are great if available). Grandpa Jim will help you sort it out!